I love Apple Music because there's no ads like Spotify or YouTube
Clear, high-quality sound10×
The sound is clear as water
Clean, easy-to-navigate interface7×
The interface is so much cleaner.
What users hate
5
Red icon swapped for black and white25×
Bring back the RED app icon!
Downloaded songs vanish or won't play12×
all my downloaded songs are gone
Price keeps climbing12×
Started 1.99 and now it is 11.99 a month
Recommendations and autoplay feel random12×
the algorithm is still really really really unusable
Crashes, freezes, and auto-skipping8×
it just automatically starts skipping and running through a list of 100 other songs
What users want
5
Restore red icon or offer icon choices22×
Can you give us maybe 5 choices of what kind of app icon
Free or ad-supported tier5×
I just think there should be a free version with ads
Block artists and genres from recommendations4×
I should be able to block artists that I don't want to hear
Download whole library in one click3×
download your whole music library in one click
Bulk delete downloads or duplicates2×
Selecting each one you want to remove and deleting them all at once!
If you're the developer, fix this first
Restore the red icon or offer icon choices, and stop songs disappearing from libraries.
Opportunity for a competitor
Build a cheap, ad-supported tier with a stable offline library, artist and genre blocking, and icon choice. Target Apple Music defectors.
Why people say they're leaving
Switching to Spotify or Amazon Music after bugs or algorithm complaints
Songs deleted from playlists and libraries, so users cancel
Deleting and reinstalling the app every few months due to technical issues
Recent rating mix
500 reviews
74% 4–5★7% 3★19% 1–2★
5★33667%
4★347%
3★347%
2★153%
1★8116%
Recent average 4.1★. 19% of reviews are 1 or 2 stars.
Rating by version
Average stars
5★4★3★2★1★
4.2
v3.8
3.9
v3.18
Quick answers about Apple Music
What do users like most about Apple Music?
Users like Huge catalog, finds nearly any song the most. 15 reviews mention it. They also praise No ads, unlike Spotify and YouTube and Clear, high-quality sound.
What are the biggest complaints about Apple Music?
The top complaint is Red icon swapped for black and white. 25 reviews mention it. Users also complain about Downloaded songs vanish or won't play and Price keeps climbing. Of the 500 reviews we read, 19% gave 1 or 2 stars.
What features do Apple Music users want?
The top request is Restore red icon or offer icon choices. 22 reviews mention it. Users also ask for Free or ad-supported tier and Block artists and genres from recommendations.
Why do people stop using Apple Music?
The main reason people give is Switching to Spotify or Amazon Music after bugs or algorithm complaints. Others point to Songs deleted from playlists and libraries, so users cancel and Deleting and reinstalling the app every few months due to technical issues.
Is Apple Music worth it, according to reviews?
Mostly yes. Recent reviews give it 4.1 stars on average, and it scores 72 out of 100 for satisfaction. Its overall App Store rating is 4.9 stars from 3,236,108 ratings.
What should Apple Music fix first?
Based on the reviews, our teardown says: Restore the red icon or offer icon choices, and stop songs disappearing from libraries.
Key stats
Satisfaction
72/100
Recent average
4.1 stars
1–2 star reviews
19%
Reviews read
500
Reviews written
Oct 18 – Oct 31, 2026
Country
United States
Updated
App Store rating
4.9 stars from 3,236,108 ratings
How we made this
We read the 500 newest public reviews of Apple Music on the App Store in the United States. Then we sorted what people say into themes. Each point comes with a real quote. The star counts come straight from the reviews.
Add this badge to your site, press kit or GitHub README. It shows your user satisfaction score and links to this teardown. It stays up to date on its own.