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App Teardown

Apple Music

Apple Inc. Music

4.9 from 3,236,108 ratings on the App Store

Mostly happy Satisfaction score
Loved for sound and catalog, but icon swap and vanishing songs are angering people.
  • 500 reviews read
  • 4.1★ recent average
  • 19% gave 1 or 2 stars
  • Oct 18 – Oct 31, 2026
  • US store · updated 1d ago

What users love

4
  1. Huge catalog, finds nearly any song15×
    Every song that I look for is on Apple Music.
  2. No ads, unlike Spotify and YouTube12×
    I love Apple Music because there's no ads like Spotify or YouTube
  3. Clear, high-quality sound10×
    The sound is clear as water
  4. Clean, easy-to-navigate interface7×
    The interface is so much cleaner.

What users hate

5
  1. Red icon swapped for black and white25×
    Bring back the RED app icon!
  2. Downloaded songs vanish or won't play12×
    all my downloaded songs are gone
  3. Price keeps climbing12×
    Started 1.99 and now it is 11.99 a month
  4. Recommendations and autoplay feel random12×
    the algorithm is still really really really unusable
  5. Crashes, freezes, and auto-skipping8×
    it just automatically starts skipping and running through a list of 100 other songs

What users want

5
  1. Restore red icon or offer icon choices22×
    Can you give us maybe 5 choices of what kind of app icon
  2. Free or ad-supported tier5×
    I just think there should be a free version with ads
  3. Block artists and genres from recommendations4×
    I should be able to block artists that I don't want to hear
  4. Download whole library in one click3×
    download your whole music library in one click
  5. Bulk delete downloads or duplicates2×
    Selecting each one you want to remove and deleting them all at once!
If you're the developer, fix this first

Restore the red icon or offer icon choices, and stop songs disappearing from libraries.

Opportunity for a competitor

Build a cheap, ad-supported tier with a stable offline library, artist and genre blocking, and icon choice. Target Apple Music defectors.

Why people say they're leaving
  • Switching to Spotify or Amazon Music after bugs or algorithm complaints
  • Songs deleted from playlists and libraries, so users cancel
  • Deleting and reinstalling the app every few months due to technical issues

Recent rating mix

500 reviews
5★33667%
4★347%
3★347%
2★153%
1★8116%

Recent average 4.1★. 19% of reviews are 1 or 2 stars.

Rating by version

Average stars

Quick answers about Apple Music

What do users like most about Apple Music?

Users like Huge catalog, finds nearly any song the most. 15 reviews mention it. They also praise No ads, unlike Spotify and YouTube and Clear, high-quality sound.

What are the biggest complaints about Apple Music?

The top complaint is Red icon swapped for black and white. 25 reviews mention it. Users also complain about Downloaded songs vanish or won't play and Price keeps climbing. Of the 500 reviews we read, 19% gave 1 or 2 stars.

What features do Apple Music users want?

The top request is Restore red icon or offer icon choices. 22 reviews mention it. Users also ask for Free or ad-supported tier and Block artists and genres from recommendations.

Why do people stop using Apple Music?

The main reason people give is Switching to Spotify or Amazon Music after bugs or algorithm complaints. Others point to Songs deleted from playlists and libraries, so users cancel and Deleting and reinstalling the app every few months due to technical issues.

Is Apple Music worth it, according to reviews?

Mostly yes. Recent reviews give it 4.1 stars on average, and it scores 72 out of 100 for satisfaction. Its overall App Store rating is 4.9 stars from 3,236,108 ratings.

What should Apple Music fix first?

Based on the reviews, our teardown says: Restore the red icon or offer icon choices, and stop songs disappearing from libraries.

Key stats

Satisfaction
72/100
Recent average
4.1 stars
1–2 star reviews
19%
Reviews read
500
Reviews written
Oct 18 – Oct 31, 2026
Country
United States
Updated
App Store rating
4.9 stars from 3,236,108 ratings

How we made this

We read the 500 newest public reviews of Apple Music on the App Store in the United States. Then we sorted what people say into themes. Each point comes with a real quote. The star counts come straight from the reviews.

Is this your app? Never miss a review again.

Synthiya imports every new review and tags it with AI. It shows what hurts your rating and pings you in Slack when users say they will leave.

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Apple Music user satisfaction: 72 out of 100

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