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App Teardown

Spotify: Music and Podcasts

Spotify Music

4.8 from 42,875,943 ratings on the App Store

Mostly happy Satisfaction score
Loved for its catalog, but ad overload and loading failures are driving users away.
  • 50 reviews read
  • 4.1★ recent average
  • 18% gave 1 or 2 stars
  • Oct 30 – Oct 30, 2026
  • US store · updated 2d ago

What users love

3
  1. Huge music selection covers every taste6×
    the selection of music to choose from is never ending
  2. Recommendations feel like they know you2×
    it knows what I like and what I want to hear
  3. Easy, user-friendly interface3×
    way better UI

What users hate

5
  1. Too many ads, especially on free tier10×
    ads are killing me
  2. App won't load, crashes, or freezes5×
    it just WILL NOT LOAD
  3. Feels nearly useless without Premium2×
    Almost useless without premium
  4. Shuffle keeps repeating the same songs
    stop shuffling the same songs over and over
  5. Hand-picked song choice is time-limited
    won't let me choose my music by hand after a short amount of time

What users want

4
  1. Ad-free option without paying Premium3×
    Can I have no add
  2. Show queue length; don't reset on tap
    Letting us check how long our queue is would be great
  3. Unlimited hand-selected song choice
    please change it back to unlimited
  4. Add Hazbin Hotel content
    WE NEED TO HAVE HAZBIN HOTEL
If you're the developer, fix this first

Make the free tier far lighter on ads and fix launch and freeze bugs, starting with the iOS update regression.

Opportunity for a competitor

A free, lightly-ad-supported player with reliable launch, offline play, and strong recommendations could win users frustrated by ads and crashes.

Why people say they're leaving
  • Deleting account after an unexpected subscription charge
  • Switching to Apple Music because the app won't open properly
  • Uninstalling and reinstalling repeatedly because playback freezes

Recent rating mix

50 reviews
5★3366%
4★612%
3★24%
2★24%
1★714%

Recent average 4.1★. 18% of reviews are 1 or 2 stars.

Rating by version

Average stars

Quick answers about Spotify

What do users like most about Spotify?

Users like Huge music selection covers every taste the most. 6 reviews mention it. They also praise Recommendations feel like they know you and Easy, user-friendly interface.

What are the biggest complaints about Spotify?

The top complaint is Too many ads, especially on free tier. 10 reviews mention it. Users also complain about App won't load, crashes, or freezes and Feels nearly useless without Premium. Of the 50 reviews we read, 18% gave 1 or 2 stars.

What features do Spotify users want?

The top request is Ad-free option without paying Premium. 3 reviews mention it. Users also ask for Show queue length; don't reset on tap and Unlimited hand-selected song choice.

Why do people stop using Spotify?

The main reason people give is Deleting account after an unexpected subscription charge. Others point to Switching to Apple Music because the app won't open properly and Uninstalling and reinstalling repeatedly because playback freezes.

Is Spotify worth it, according to reviews?

Mostly yes. Recent reviews give it 4.1 stars on average, and it scores 70 out of 100 for satisfaction. Its overall App Store rating is 4.8 stars from 42,875,943 ratings.

What should Spotify fix first?

Based on the reviews, our teardown says: Make the free tier far lighter on ads and fix launch and freeze bugs, starting with the iOS update regression.

Key stats

Satisfaction
70/100
Recent average
4.1 stars
1–2 star reviews
18%
Reviews read
50
Reviews written
Oct 30, 2026
Country
United States
Updated
App Store rating
4.8 stars from 42,875,943 ratings

How we made this

We read the 50 newest public reviews of Spotify on the App Store in the United States. Then we sorted what people say into themes. Each point comes with a real quote. The star counts come straight from the reviews.

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Synthiya imports every new review and tags it with AI. It shows what hurts your rating and pings you in Slack when users say they will leave.

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Spotify: Music and Podcasts user satisfaction: 70 out of 100

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