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App Teardown

YouTube Music

Google LLC Music

4.8 from 1,516,037 ratings on the App Store

Frustrated Satisfaction score
Loved for its catalog, hated for crashes, ads and AI-filled shuffle.
  • 500 reviews read
  • 2.4★ recent average
  • 58% gave 1 or 2 stars
  • Aug 22 – Oct 31, 2026
  • US store · updated 1d ago

What users love

4
  1. Better than Spotify for many users12×
    Still better than Spotify
  2. Huge catalog, including obscure and independent music10×
    it has literally every song ever
  3. Recommendations surface music people like6×
    has very good recommendations
  4. Bundled with YouTube Premium value3×
    YouTube premium carrying over to YT music is the greatest subscription ever

What users hate

5
  1. App crashes or freezes during playback30×
    this app crashes on my daily
  2. Ads between nearly every song18×
    There is an add each time before and after a single song
  3. Background play locked behind Premium18×
    Why do I have to pay for it to be in the background?
  4. Shuffle repeats the same songs18×
    it starts over after a hundred songs or so
  5. AI-generated music floods recommendations12×
    It's flooded with garbage AI-generated music

What users want

5
  1. Real shuffle through entire playlists8×
    make it so that the whole playlist is actually shuffled
  2. Free background and screen-off playback6×
    Just wish this was free to play in the background
  3. Filter or label AI-generated music6×
    there's no way to filter out AI music
  4. Proper iPhone Duo support5×
    App needs to be optimized for the iPhone Duo
  5. Built-in equalizer4×
    Should add the equaliser
If you're the developer, fix this first

Fix crashes and mid-song stops, then make shuffle play whole playlists.

Opportunity for a competitor

A reliable, ad-light, free-background-play player with real shuffle and AI filtering; target unhappy Premium-paying crash victims.

Why people say they're leaving
  • Switching to Spotify or Apple Music after crashes and bugs
  • Canceling Premium because the free tier is unusable
  • Deleting the app after playlists and downloads disappear

Recent rating mix

500 reviews
5★7515%
4★5311%
3★8216%
2★6513%
1★22545%

Recent average 2.4★. 58% of reviews are 1 or 2 stars.

Rating by version

Average stars

Quick answers about YouTube Music

What do users like most about YouTube Music?

Users like Better than Spotify for many users the most. 12 reviews mention it. They also praise Huge catalog, including obscure and independent music and Recommendations surface music people like.

What are the biggest complaints about YouTube Music?

The top complaint is App crashes or freezes during playback. 30 reviews mention it. Users also complain about Ads between nearly every song and Background play locked behind Premium. Of the 500 reviews we read, 58% gave 1 or 2 stars.

What features do YouTube Music users want?

The top request is Real shuffle through entire playlists. 8 reviews mention it. Users also ask for Free background and screen-off playback and Filter or label AI-generated music.

Why do people stop using YouTube Music?

The main reason people give is Switching to Spotify or Apple Music after crashes and bugs. Others point to Canceling Premium because the free tier is unusable and Deleting the app after playlists and downloads disappear.

Is YouTube Music worth it, according to reviews?

Many recent users say no. Recent reviews give it 2.4 stars on average, and it scores 42 out of 100 for satisfaction. Check the top complaint, App crashes or freezes during playback, before you decide. Its overall App Store rating is 4.8 stars from 1,516,037 ratings.

What should YouTube Music fix first?

Based on the reviews, our teardown says: Fix crashes and mid-song stops, then make shuffle play whole playlists.

Key stats

Satisfaction
42/100
Recent average
2.4 stars
1–2 star reviews
58%
Reviews read
500
Reviews written
Aug 22 – Oct 31, 2026
Country
United States
Updated
App Store rating
4.8 stars from 1,516,037 ratings

How we made this

We read the 500 newest public reviews of YouTube Music on the App Store in the United States. Then we sorted what people say into themes. Each point comes with a real quote. The star counts come straight from the reviews.

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Synthiya imports every new review and tags it with AI. It shows what hurts your rating and pings you in Slack when users say they will leave.

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YouTube Music user satisfaction: 42 out of 100

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