Fix the iOS crashes and typing freezes first, then slash the 700MB app size, since both drive most one-star reviews.
Opportunity for a competitor
A lightweight iOS-native mail client with recall, rich text, and a human-reachable account recovery desk.
Why people say they're leaving
Switching to Apple Mail or Outlook for reliability
Uninstalling after losing access to accounts
Abandoning it for work after compose and crash failures
Recent rating mix
500 reviews
39% 4–5★9% 3★52% 1–2★
5★16834%
4★296%
3★439%
2★5311%
1★20741%
Recent average 2.8★. 52% of reviews are 1 or 2 stars.
Rating by version
Average stars
5★4★3★2★1★
3.0
v6.0.2609
4.0
v6.0.2609
2.3
v6.0.2610
Quick answers about Gmail
What do users like most about Gmail?
Users like Easy, user-friendly daily email use the most. 22 reviews mention it. They also praise Reliable, works across multiple accounts and Google services and Chat integration.
What are the biggest complaints about Gmail?
The top complaint is Crashes, freezing and hanging on iOS. 25 reviews mention it. Users also complain about App size of 700MB+ on iOS and Locked out of hacked accounts, no support. Of the 500 reviews we read, 52% gave 1 or 2 stars.
What features do Gmail users want?
The top request is Unsend or recall sent emails. 8 reviews mention it. Users also ask for Rich text, font and signature controls and @ tagging and mentions in email body.
Why do people stop using Gmail?
The main reason people give is Switching to Apple Mail or Outlook for reliability. Others point to Uninstalling after losing access to accounts and Abandoning it for work after compose and crash failures.
Is Gmail worth it, according to reviews?
It depends on what you need. Recent reviews give it 2.8 stars on average, and it scores 55 out of 100 for satisfaction. Check the top complaint, Crashes, freezing and hanging on iOS, before you decide. Its overall App Store rating is 4.7 stars from 440,789 ratings.
What should Gmail fix first?
Based on the reviews, our teardown says: Fix the iOS crashes and typing freezes first, then slash the 700MB app size, since both drive most one-star reviews.
Key stats
Satisfaction
55/100
Recent average
2.8 stars
1–2 star reviews
52%
Reviews read
500
Reviews written
Aug 23, 2024 – Oct 19, 2026
Country
India
Updated
App Store rating
4.7 stars from 440,789 ratings
How we made this
We read the 500 newest public reviews of Gmail on the App Store in India. Then we sorted what people say into themes. Each point comes with a real quote. The star counts come straight from the reviews.
Add this badge to your site, press kit or GitHub README. It shows your user satisfaction score and links to this teardown. It stays up to date on its own.