ChatGPT vs Gmail
Recent reviews clearly favor ChatGPT.
Based on 500 + 500 recent App Store reviews · updated 19h ago
Who wins on…
| Measure | ChatGPT | Gmail |
|---|---|---|
| Satisfaction scoreFrom 0 to 100, based on recent reviews. | 80/100 Wins | 55/100 |
| Recent averageAverage stars in the reviews we read. | 4.3★ Wins | 2.8★ |
| 1–2 star reviewsShare of recent reviews. Lower is better. | 16% Wins | 52% |
| Reviews we read TieMore reviews make the score more solid. | 500 | 500 |
| App Store ratingAll-time rating on the App Store. | 4.8★ Wins | 4.7★ |
| Number of ratingsAll-time ratings on the App Store. | 11,416,640 Wins | 440,789 |
ChatGPT wins 5, Gmail wins 0, and 1 is a tie. The first four rows come from the reviews we read. The last two are all-time App Store numbers.
Which should you pick?
Recent reviews clearly favor ChatGPT. It scores 80 out of 100 for satisfaction, and Gmail scores 55. Only 16% of ChatGPT’s recent reviews give 1 or 2 stars, against 52% for Gmail.
Pick ChatGPT if you want what its fans praise most: Daily helper for everyday tasks and advice
. Pick Gmail if you would rather have this: Easy, user-friendly daily email use
. Each app has a weak spot. For ChatGPT it is Factual errors and confidently wrong answers
, and for Gmail it is Crashes, freezing and hanging on iOS
. Both apps get complaints about crashes and bugs and 1 more issue, so do not expect either one to fix that for you.
We read 500 recent reviews of ChatGPT and 500 of Gmail, so this shows how people feel now.
Recent rating mix
Share of recent reviews at each star level.
Shared complaints
Users of both apps complain about these. Expect them whichever one you pick.
Crashes and bugs
Every question I ask I get a plausible answer and upon digging deeper discover its entirely made up
Keeps on crashing
Price and paywalls
The absolute worst—constantly pestering you to upgrade and pay up.
No Customer support at all
What users love
ChatGPT-
Daily helper for everyday tasks and advice40× mentions
Life saver! It has allowed me to save time and money
-
Strong for research, writing and brainstorming25× mentions
Huge research time saver
-
Image creation and photo editing15× mentions
Pictures are top notch and brainstorming really help
-
Voice conversation feels natural and friendly12× mentions
I like the talking part ty so much for that thing
Gmail-
Easy, user-friendly daily email use22× mentions
Very user friendly as well
-
Reliable, works across multiple accounts8× mentions
It honestly just works.
-
Google services and Chat integration5× mentions
especially the google chat option
-
Free AI email classification and alerts3× mentions
Free email classification.
What users hate
ChatGPT-
Factual errors and confidently wrong answers30× mentions
Every question I ask I get a plausible answer and upon digging deeper discover its entirely made up
-
Forgets context and earlier conversations18× mentions
Has no memory anymore! ... it cannot remember any details from prior conversations
-
Aggressive upselling and usage limits16× mentions
The absolute worst—constantly pestering you to upgrade and pay up.
-
Ignores instructions and changes unrequested details12× mentions
I've given precise instructions that this is a color change only to the car
Why some say they are leaving
- Paying for Plus but still hitting limits and cutoffs
- Repeated errors and made-up answers erode trust
- Upgrade prompts and charges feel deceptive
Gmail-
Crashes, freezing and hanging on iOS25× mentions
Keeps on crashing
-
App size of 700MB+ on iOS20× mentions
700+ MB is insane.
-
Locked out of hacked accounts, no support18× mentions
No Customer support at all
-
Unread and badge indicators unreliable12× mentions
Unread emails aren't visible
Why some say they are leaving
- Switching to Apple Mail or Outlook for reliability
- Uninstalling after losing access to accounts
- Abandoning it for work after compose and crash failures
What users want
ChatGPT-
Better memory across chats14× mentions
I have to keep telling it to go remember. Please fix this.
-
Precise, untouched image edits8× mentions
I wish it had like you could take more pictures and ask it to edit
-
Fewer limits or cheaper access tiers8× mentions
I would like to have a more advanced agent without paying more than $20
-
Live screen sharing with guidance3× mentions
live screen sharing and optional AI control
Gmail-
Unsend or recall sent emails8× mentions
Recall Option
-
Rich text, font and signature controls6× mentions
needs rich text and signature enhancements
-
@ tagging and mentions in email body6× mentions
Ability to mention or tag others
-
Theme choice independent of system5× mentions
option to change theme of the app
Questions people ask
Which is better, ChatGPT or Gmail?
Recent reviews favor ChatGPT. It scores 80 out of 100 for satisfaction, and Gmail scores 55. 16% of recent ChatGPT reviews give 1 or 2 stars, against 52% for Gmail.
What do users dislike about ChatGPT and Gmail?
ChatGPT users complain most about Factual errors and confidently wrong answers
. Gmail users complain most about Crashes, freezing and hanging on iOS
. Both get complaints about crashes and bugs.
What do ChatGPT and Gmail users want next?
ChatGPT users most often ask for Better memory across chats
. Gmail users most often ask for Unsend or recall sent emails
.
How did you compare ChatGPT and Gmail?
We read the 500 most recent App Store reviews of ChatGPT and the 500 most recent of Gmail. Then we sum up what users love, hate and want, and give each app a satisfaction score from 0 to 100. The scores come only from those reviews.
Want the details? Read how we read reviews.
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